Frequently Asked Questions
Welcome to the Frequently Asked Questions section of Cat Ba Seoul 2 Hotel & Apartment. Here, you'll find answers to common queries regarding our accommodations, services, and policies. We strive to make your stay as comfortable and enjoyable as possible, so please don’t hesitate to reach out if you have any additional questions or need further assistance.
1. What types of rooms are available at the hotel?
At Cat Ba Seoul 2 Hotel, we offer the following room types:
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Deluxe Rooms
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Superior Rooms
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Standard Rooms
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Family Rooms
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Apartments
2. What are the check-in and check-out times?
Check-in is at 14:00, and check-out is at 12:00. If you require an early check-in or a late check-out, please let us know in advance, and we will do our best to accommodate your needs.
3. Does the hotel provide breakfast?
Absolutely! We offer a delicious buffet breakfast featuring a variety of Vietnamese and international dishes, served daily from 7:00 to 9:00.
4. What is the hotel’s cancellation policy?
We understand that plans can change. You can cancel your booking free of charge up to 24 hours before your check-in date. After that time, a cancellation fee may apply. Please reach out to us for any questions.
5. Is airport transfer service available?
Yes, we offer airport transfer services for an additional fee. Please contact us ahead of time to arrange this service, and we'll ensure a smooth journey for you.
6. How do I get to the hotel?
Our hotel is conveniently located at 76 Tung Dinh Street, in the alley next to Tung Dinh Temple. Simply walk 80 meters into the alley and turn right to find us.
7. Does the hotel assist with ticket bookings?
Yes, we’re here to help! We can assist with booking tickets for transportation from various locations around Northern Vietnam, or arrange private transport for you. Just ask at the reception for more details.
8. Is there parking available at the hotel?
Certainly! We offer complimentary parking for our guests, making it convenient for those traveling by car.
9. Are pets allowed at the hotel?
We love pets, but unfortunately, we cannot accommodate them on our premises.
10. What recreational activities are available?
We offer a variety of recreational activities, including island tours, hiking, and visits to popular local attractions. Our staff is happy to help you plan your adventures!